We will gladly accept returns of orders that are non-final sale or non-exchange only for a refund within 21 days from time of delivery. Items must be unworn, undamaged, and have all original tags attached. All return requests made after 21 days from delivery will be denied.
Please note all returns will be charged a standard $10 processing fee for domestic online returns.
When returning items, we ask that you kindly use the shipping label provided to you through our returns process so that we are able to better track your return. We cannot guarantee items returned with an alternative return shipping label will be processed for refund.
Return Condition
Items must be unworn, undamaged, and have all original tags attached in the original packaging.
We ask that you take extra care when trying on our shoes, wear them on a soft, clean surface (a towel, rug, or carpet, etc.), and avoid wearing them outdoors until you’ve decided that they are right for you.
Footwear must include the original shoebox in its original condition. Footwear returned in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
All returned handbags must be securely placed within original wrapping and include all accessories. Please pack your return in protective packaging for shipment.
Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.
Please try on items as you would in a store, but please do not wear them too long or use them in a manner that contradicts the parameters outlined above. If an item is returned in an unsuitable condition (worn, damaged, or in a way that is not compliant with the parameters above) or outside of the returns timeframe, we will not be able to issue you with a refund. We will inspect all returns.
Discounted Merchandise & Final Sale
Discounted items that are marked "final sale" are not eligible for return or exchange.
Discounted items that are marked "exchange only" are eligible for store credit or size exchange only. Exchange availability is not guaranteed, and refunds are not provided in the event that a desired size is unavailable.
All hats and hair accessories products are final sale.
Return Process
Initiate a domestic return, size exchange, or even color exchange here.
Enter your order number and email address. You will proceed by clicking through the prompts and, once completed, will be presented with a printable UPS return label and sent the label via email.
Please note returns must be postmarked within 7 days of receipt of your return authorization email.
We partner with UPS for orders and returns! You may drop off return packages with our UPS return label at any UPS location. Be sure to collect a receipt from the drop-off center to confirm your return. This includes returns made to a drop off point that are not UPS owned and operated.
Please note that in order for your return to be accepted, all return merchandise must be returned in it's original condition, unworn, undamaged, and have all original tags attached in the original packaging. Returns that are not in appropriate condition will be rejected and sent back.
Please note all returns will be charged a standard $10 processing fee. This processing fee will be deducted from your refund.
In-Store Returns
If you are in the area of one of our stores in Soho or West Village in NYC, Charleston, SC, or Nashville, TN, we will gladly accept full-price items online, or store merchandise returns at our shop within 21 days of delivery. All return requests made after 21 days from delivery will be denied.
Please see our store information page to consult open hours, store address, and availability before stopping by.
If you wish to purchase alternative items in-store, we strongly urge you to make an appointment prior to your visit on our store information page to ensure that our team can confirm we have the stock available of the item you wish to try on.
Refund Processing
Please keep a record of your return tracking number and drop-off receipt. You will receive a refund within 10-12 business days from the time we receive your return.
Please note all returns will be charged a standard $10 processing fee for domestic online returns. This processing fee will be deducted from your refund.
Returns can take up to 10-12 business days after delivery to process at our warehouse. Once your return has been received and processed, your refund will be issued. You will receive a confirmation email of your refund. Refunds take between 4-7 business days to reflect with your financial institution.
Exchanges
We offer size and even color exchanges for full priced orders within 21 days of receiving your order. Exchanges can only be placed once per order. Once your return has been dropped off and scanned with UPS, your new exchange order will be submitted.
All exchange orders are shipped with our Standard Shipping method, UPS Ground.
UK Return Policy
Return Policy
Please note that nothing in this Returns Policy affects your statutory rights, including your right to cancel your entire order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We accept returns free of charge. All returned items must be in their original condition, with all labels and tags attached, as outlined in the Return Condition section. The 21-day return window and the 30-day faulty-goods window described in this policy apply to orders placed on our UK website only.
You have 21 days from the day of delivery to return an item to us for a refund. We do not charge delivery fees, therefore you will only be refunded the cost of the item, provided it meets our Return Condition requirements. The refund will be issued to your original payment method.
We aim to refund you within 12 days of receiving the returned items.
21 Day Return Window
We will gladly accept returns of orders for a refund within 21 days from time of delivery. Items must be unworn, undamaged, and have all original tags attached. All return requests made after 21 days from delivery may be denied.
Please note all returns will be free of charge.
When returning items, we ask that you kindly use the shipping label provided to you through our returns process so that we are able to better track your return. We cannot guarantee items returned with an alternative return shipping label will be processed for refund.
Return Condition
Items must be unworn, undamaged, and have all original tags attached in the original packaging.
We ask that you take extra care when trying on our shoes, wear them on a soft, clean surface (a towel, rug, or carpet, etc.), and avoid wearing them outdoors until you’ve decided that they are right for you.
Footwear must include the original shoebox in its original condition. Footwear returned in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
All returned handbags must be securely placed within original wrapping and include all accessories. Please pack your return in protective packaging for shipment.
Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.
Please try on items as you would in a store, but please do not wear them too long or use them in a manner that contradicts the parameters outlined above. If an item is returned in an unsuitable condition (worn, damaged, or in a way that is not compliant with the parameters above) or outside of the returns timeframe, we will not be able to issue you with a refund. We will inspect all returns.
Refund Processing
Please keep a record of your return tracking number and drop-off receipt. You will receive a refund within 10-12 business days from the time we receive your return.
Please note all returns will be free of charge.
Returns can take up to 10-12 business days after delivery to process at our warehouse. Once your return has been received and processed, your refund will be issued. You will receive a confirmation email of your refund. Refunds take between 4-7 business days to reflect with your financial institution.
Returning a faulty or incorrect item
My item is faulty
If your item arrived damaged or developed a fault within 30 days of you receiving your order, please return it as soon as possible.
My item arrived damaged in transit
If your parcel arrived damaged and the item inside has been affected, please return it to us within 30 days of your order being delivered or made available for collection.
My item became faulty after use
If the item became faulty after wearing or washing:
• Check the care label to make sure it was washed correctly.
• If it’s a manufacturing fault, please return it to us within 30 days of receiving your order or when it’s available for collection.
Please remember that all items are inspected on return, and those showing wear and tear or damage from incorrect care may not be refunded and may be returned to you.
I received the wrong item
If you received something you didn’t order, or were sent the wrong size or color, please return it to us within 30 days of your order being delivered or made available for collection.
All Other International Returns
Return Process
At this time, we do not provide return labels for returns outside of the US or UK. We also cannot accept any duties or taxes incurred on international returns. Please generate a pre-paid return label with the carrier of your choice to the address below. Once shipped, email your tracking number to us at service@loefflerrandall.com.
NOTE: To avoid unexpected charges, we recommend clearly marking your return as "Returned Merchandise" on the customs declaration form.
Loeffler Randall Returns
200 River Road
Fairless Hills, PA 19030
United States
267-599-2809
We do not offer exchanges for international orders.
