Orders & Shipping

Order Placement

Payment Methods

We currently accept all major credit and debit cards. Additional options for domestic customers include Afterpay, Amazon Pay, Apple Pay, PayPal, and Shop Pay. We are only able to accept one payment method per transaction.

Loeffler Randall gift cards can be applied to any purchase during checkout and do not have an expiration date.

Discount Codes

Discount codes can be applied during checkout to eligible items. Only one discount or promotional code can be applied per order. Discount codes cannot be combined with any other discount or promotional codes.

Cancelation Policy

We are unable to make edits or cancel an order once it has been placed. If your order has been processed please follow the return policy.

Shipping & Processing

General

Shipping & Delivery

Our shipping carrier services are unable to support delivery to APO, FPO, or PO box addresses. We are unable to support delivery to freight forwarding companies.

Please select a secure shipping location when placing your order. Loeffler Randall cannot accept responsibility for packages that are lost, misplaced, or stolen after the shipping carrier has confirmed delivery to the correct address.

Loeffler Randall is not responsible for delivery delays caused by external factors such as inclement weather, carrier service disruptions, or customs delays.

Orders valued over $500 before discounts will require a direct signature upon delivery.

Processing

Orders placed on weekends or holidays will begin their processing period on the next business day (Monday-Friday). We do not offer Saturday delivery. Holidays and peak sales time may alter your processing or delivery time frame.

Domestic Orders

General

Shipping Services

We offer free UPS Ground shipping on all domestic orders, except where UPS Ground deliveries are unavailable.

Select third-party items have a $5 charge for shipping.

Standard

Our processing period for orders placed with the UPS Ground shipping service is 5-9 business days.

Please note: we are currently experiencing shipping delays. Thank you for your patience.

UPS Ground shipping delivery estimates
Region	Delivery Estimates
Northeast	3-5 business days after dispatch
Southeast, Southwest, Midwest	5-7 business days after dispatch
West	7-9 business days after dispatch

Expedited

Our processing period for orders placed with the UPS 2nd Day Air or Next Day Air Shipping Service is 2-4 business days, depending on the date and time the order is placed.

UPS Expedited processing estimates
Time of Purchase	Expedited Processing Estimates
Monday - Friday before 10am EST	Same business day
Monday - Friday after 10am EST	Next business day
Saturday, Sunday, and Holidays	Next business day

UPS Expedited delivery estimates
Shipping Service	Delivery Estimates
UPS Next Day Air	End of first full business day after dispatch
UPS 2nd Day Air	End of second full business day after dispatch

International Orders

General

Shipping Services

We offer $25 USD flat-rate DHL Express Worldwide shipping to Australia, Canada, and the UK for orders valued over $295 USD. Shipping services and rates vary for all other destinations.

Duties and taxes are calculated and applied to an order at the final stage of checkout. Duty and tax rates vary by country.

International orders are shipped DAP.

Standard

Our processing period for all orders placed with an international shipping service is 5-9 business days.

International Delivery Estimates
Shipping Service	Delivery Estimates
DHL Express Worldwide	4-14 business days after dispatch
UPS Worldwide Expedited	4-7 business days after dispatch

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