Orders & Shipping
Order Processing
- Loeffler Randall accepts all major credit cards for purchase.
- Gift cards or discount codes can be applied in the cart stage of the purchase. Please noted that discount codes cannot be combined with another discount code, or promotion.
- Welcome first customer promotion can be used on one (1) purchase only, cannot be combined with sale items, or third-party items. Welcome codes are unique and can only be used once per customer regardless of separate email addresses.
- Gift cards can be used on any purchase and do not have a date of expiry unless otherwise instructed and can be entered in the cart stage of purchase.
- At this time, we are unable to accept more than one credit card entry at a time.
General Shipping
- Orders placed on weekdays before 12 p.m. EST will generally begin processing within 5-7 business days. Orders placed after 12 p.m. EST will begin the processing period of the next business day.
- Orders placed on weekends or holidays will begin processing on the next business day (Monday-Friday). We do not offer Saturday delivery. Holidays and peak sales time may alter your shipment time frame.
- Please note, we do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
- When placing your order, please select a secure shipping location. Loeffler Randall cannot accept responsibility for packages that are lost, misplaced, or stolen after the mail carrier has confirmed delivery to the correct address.
Domestic Delivery
- We are excited to offer free ground shipping with FedEx on all orders shipped to USA destinations (with the exception of where Ground deliveries are unavailable (Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Islands, Virgin Islands). Upon shipment, FedEx Ground parcels should arrive within 2-5 business days.
- Select Third Party items have a $5 charge for shipping.
- Orders valued over $500 will require a direct signature upon delivery.
- FedEx Ground shipping delivery estimates:
| Region | Delivery Transit Times (M-F) |
|---|---|
| NY, NJ, CT, MA, DE, MD | 2-3 business days |
| Midwest, East Coast, South | 3-4 business days |
| West Coast | 5-6 business days. *FedEx is currently experiencing major delays on the West Coast. Add an additional 5 days for delivery |
Expedited Shipping
- Please note that while we do our best to guarantee the dispatch of orders in a timely manner, affects of weather related or service delays by Fedex can occur, of which we cannot be made responsible for the timely delivery of the product.
- FedEx Expedited shipping delivery estimates:
| Time placed | Processing Period Estimate |
|---|---|
| M-F < 12 pm EST | 1 business day |
| Later than 12 pm EST | 1-2 business day |
| Weekends and Holidays | The following Monday or business day |
- Orders placed on weekdays before 12 p.m. EST will generally begin processing within 1-2 business days. Orders placed after 12 p.m. EST will begin the processing period of the next business day.
- Orders placed on weekends or holidays will begin processing on the next business day (Monday-Friday). We do not offer Saturday delivery.
- Any overnight order placed on Friday, will not deliver until Monday.
- Please note that service and delivery estimates are approximate and not guaranteed. We have partnered with FedEx for our shipping service needs as they have proven to be a reliable and speedy delivery partner, however delays due to inclement weather or inability to safely access a service area may occur. For time sensitive deliveries, we kindly ask that you please pay mind to various implications in your general state and area that may result in delivery delays when processing your order and inform us at your earliest convenience if you will need modifications to the address upon which you have entered for delivery. Loeffler Randall is not responsible for delays in delivery resulting from the above matters.
- We accept most freight forwarding addresses for US delivery. However, customer service reserves the right to cancel and refund any order if the specified freight forwarding address is not valid or accepted by our warehouse.
International Delivery
- Loeffler Randall uses DHL Express Worldwide for Australia, Canada, Ireland, Norway, and the UK and FedEx for orders to the rest of the world. Negotiated rates are offered for all services.
- Duties and taxes are calculated at the payment stage at checkout. As International orders are shipped DDP, no additional fees are required at the time of delivery.
- To view a quote for duties and shipping rates to a particular address, please add items to your shopping bag and proceed to checkout for an estimate.
- We offer flat rate shipping services to Australia, Canada, and UK of $25 for order values over $295. The shipping service is DHL Worldwide.
- International Delivery Estimates: If placed before 12 p.m. EST, Monday-Friday
| Service | Delivery Transit Times (M-F) | Price |
|---|---|---|
| FedEx International Economy | 4-6 business days | View calculated price at checkout. |
| FedEx International Priority | 2-3 business days *This delivery estimate can change depending on your location, please review the shipping options provided in your cart for the most up to date estimate. | View calculated price at checkout. |
| DHL Flat Rate Worldwide
Eligible for CA and AU |
3-5 business days | $25 flat rate. |
| DHL Worldwide | 3-5 business days | View calculated price at checkout. |
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