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Orders & Shipping


General Shipping

  • Orders placed on weekdays before 1:30 p.m. EST will generally begin processing within 1-2 business days. Orders placed after 1:30 p.m. EST  will begin the processing period of the next business day.
  • Orders placed on weekends or holidays will begin processing on the next business day (Monday-Friday). We do not offer Saturday delivery. Holidays and peak sales time may alter your shipment time frame.
  • Please note, we do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

Expedited Shipping Options

  • Please note that while we do our best to guarantee the dispatch of orders in a timely manner, affects of weather related or service delays by Fedex can occur, of which we cannot be made responsible for the timely delivery of the product.
  • FedEx Expedited shipping delivery estimates:
Time placed Processing Estimate
M-F < 1:30 pm EST The same business day 
Later than 1:30 pm EST The next business day
Weekends and Holidays The following Monday or business day
  • Orders placed on weekdays before 1:30 p.m. EST will generally begin processing within 1-2 business days. Orders placed after 1:30 p.m. EST  will begin the processing period of the next business day.
  • Orders placed on weekends or holidays will begin processing on the next business day (Monday-Friday). We do not offer Saturday delivery.

Domestic Delivery

  • We are excited to offer free ground shipping with FedEx on all orders shipped to USA destinations (with the exception of where Ground deliveries are unavailable (Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Islands, Virgin Islands). Upon shipment, FedEx Ground parcels should arrive within 1-5 business days. Due to the charity component of our "For Good" products, there is a $5 shipping charge for LR face masks and $15 shipping charge for our Hats for Good. 
  • FedEx Ground shipping delivery estimates:
Region Delivery (M-F)
NY, NJ, CT, MA, DE, MD 1-2 business day 
Midwest, East Coast, South 3-4 business days
West Coast 5-6 business days.
  • Please note that service and delivery estimates are approximate and not guaranteed. We have partnered with Fedex for our shipping service needs as they have proven to be a reliable and speedy delivery partner, however delays due to inclement weather or inability to safely access a service area may occur.For time sensitive deliveries, we kindly ask that you please pay mind to various implications in your general state and area that may result in delivery delays when processing your order and inform us at your earliest convenience if you will need modifications to the address upon which you have entered for delivery. Loeffler Randall is not responsible for delays in delivery resulting from the above matters.
  • We accept most freight forwarding addresses for US delivery. However, customer service reserves the right to cancel and refund any order if the specified freight forwarding address is not valid or accepted by our warehouse.

International Delivery

  • Loeffler Randall uses FedEx exclusively for all international orders. Negotiated rates are offered for all services.
  • Duties and taxes are calculated at the payment stage at checkout. As International orders are shipped DDP, no additional fees are required at the time of delivery.
  • To view a quote for duties and shipping rates to a particular address, please add items to your shopping bag and proceed to checkout for an estimate. 
  • FedEx International Delivery Estimates: If placed before 2:00 p.m. EST, Monday-Friday
  • We offer flat rate shipping services to Australia, Canada, and the UK. Shipping and duties/taxes are offered at a combined flat rate of $25 for order values over $295. The shipping service is economy. 
Service Delivery (M-F) Price
FedEx International Economy 4-6 business days View calculated price at checkout.
FedEx Flat Rate Economy, Eligible for CA, AU, UK 4-6 business days $25 including duties and taxes
FedEx International Priority 1-3 business days (1-2 business days for Canada & Mexico, Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Islands, Virgin Islands) View calculated price at checkout.

Order Processing

  • Loeffler Randall accepts all major credit cards for purchase.
  • Gift cards or discount codes can be applied in the cart stage of the purchase. Please noted that discount codes cannot be combined with another discount code, or promotion.
  • Welcome first customer promotion can be used on one (1) purchase only, cannot be combined with sale items, or our For Good collection. Welcome codes are unique and can only be used once per customer regardless of separate email addresses.
  • Gift cards can be used on any purchase and do not have a date of expiry unless otherwise instructed and can be entered in the cart stage of purchase.  
  • At this time, we are unable to accept more than one credit card entry at a time.
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