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What forms of payment can I use?
Can I split my transaction between different payment methods?
Will tax be applied?
I have a promotional code or gift card code. How do I apply?
What is pre-order, and how does it work?
Can I modify my order?


How do I cancel my order?
Do you offer international shipping?
How do I track my order?
Do you ship to a P.O. box or freight forwarder?


How do I request a return?
How long do I have to return?
Are returns free?
Do you offer price adjustments?
When will I receive a refund?


I would love to try things on. Do you have a store?
This is my first time shopping with Loeffler Randall—how should I determine my best fit?
Is footwear available in multiple widths?
How do I find my best fit for apparel?


Do you recommend special care for LR items?
There is a waitlist for my size—is this piece out of stock?
Why are some items marked “Final Sale”?
How do I access my account if I have forgotten my password?
Why should I create an account?
Need Help?