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What forms of payment can I use?
Can I split my transaction between different payment methods?
Will tax be applied?
I have a promotional code or gift card code. How do I apply?
What is pre-order, and how does it work?


How do I request a return?
How long do I have to return?
Are returns free?
How do I request an exchange?
Do you offer price adjustments?
When will I receive a refund?


How do I cancel or modify my order?
Do you offer international shipping?
How do I track my order?
Do you ship to a P.O. box or freight forwarder?


I would love to try things on. Do you have a store?
This is my first time shopping with Loeffler Randall—how should I determine my best fit?
Is footwear available in multiple widths?


What items are available for monogram?
How do I select my monogram?
When will my monogram item ship?
Can monogram items be returned?
Is there international shipping for monogram?
Can I place a monogram order In-Store?
Can I update or cancel my monogram item?


Do you recommend special care for LR items?
There is a waitlist for my size—is this piece out of stock?
Why are some items marked “Final Sale”?
How do I access my account if I have forgotten my password?
Why should I create an account?
Need Help?