Important COVID-19 updates
Our small team is doing the very best we can to process and deliver your order as soon as possible, however please note the following changes due to COVID-19. Our warehouse fulfillment center is operating with a reduced staff and hours to comply with heightened safety precautions recommended by the CDC and our state guidelines, including limited staffing/hours and closures on Fridays and weekends. This may result in a longer processing and shipping timeline, however most orders are dispatching the warehouse facility within 5 days of placement. Please note that this is subject to change based on demand and is not guaranteed. Due to these changes, we have temporarily halted overnight and expedited shipping options, as these delivery windows cannot be guaranteed at the moment.
Please kindly note that our on-site returns team is experiencing delays in return and refund processing due to safety measures put in place to keep our customers and staff safe. This includes 48 hour sanitation periods for return packages and limited staffing/hours to prevent the spread of COVID-19. Refunds may take up to 2 weeks for processing from the date the return is received. We thank you in advance for your patience and apologize for any inconvenience this may cause. We're more than happy to provide updates on the status of your return via email at email@example.com.
We currently accept all major credit and debit cards, international credit/debit cards, Afterpay interest-free payments, domestic Paypal accounts, Amazon Pay, and Apple Pay.
Unfortunately, we are only able to accept one payment method per transaction.
Tax will be calculated based on the total value of merchandise, applied as governed by state sales tax regulations based on the ship to state, and will be displayed on your Order Summary in the 4th step of the payment process.
Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".
Initiate a return here.
Enter your order number and zip code. You will proceed by clicking through the prompts and, once completed, will be presented with a printable FedEx return label and sent the label via email.
Please note returns must be postmarked within 7 days of receipt of your return authorization email.
At this time we do not provide return labels for international returns. Please send your pre-paid and insured package with your carrier of choice to the address below. Please email your tracking number to us at firstname.lastname@example.org so we can keep track of your return, making it faster and smoother.
299 Thomas E. Dunn Memorial Highway
Rutherford, NJ 07070
We will gladly accept returns on all items (except items marked "Final Sale”) within 14 days from time of delivery. You have 7 days from the time you request your return to drop off with FedEx.
We offer free returns and exchanges on full priced items. There will be a $10 return fee added for all sale items over 20% off, inclusive of VIP and Friends & Family sales.
To initiate an exchange, click on "Returns & Exchanges" at the footer of our site under Customer Service. Enter your order number and zip code. You will proceed by clicking through the prompts and choosing the new item you wish to receive as an exchange. You will then receive printable FedEx return label via email.
Please keep a record of your return FedEx tracking number. You will receive a refund within 5 days from the time we receive your return.
Our warehouse works quickly so we can get your orders out to you as soon as possible! If you need to make a change to your order contact us ASAP by phone or email before 2 p.m. EST.
We do ship internationally! To get a quote, please finish adding items to your shopping bag and enter your postal code and region into the quote finder to see a complete quote on shipping fees to your address.
You will receive a shipping confirmation email containing your FedEx tracking number.
Your order will ship from our warehouse the same day (if placed before 2 p.m. EST on business days) or the next business day after completion. Please note, we do not ship on weekends or holidays. All items are not guaranteed in stock. If we are unable to process your order, we will notify you within 2 business days of a cancellation and provide a refund.
Please select expedited shipping during the checkout process for time sensitive orders. Orders places after 2 p.m. EST will ship the following day.
Unfortunately we are unable to ship to either a P.O address or freight forwarder.
Many boutiques and department stores all over the world carry our line. Please see a complete list of authorized stockists here and contact our customer service team if you need further assistance finding a style.
Our Customer Service team personally tries on every shoe each season and offers recommended sizing instructions for every product on each product page.
We offer one standard width (B/Medium) for all shoe styles. However, we would be happy to answer any questions you may have regarding fit.
For specific recommendations regarding care and protection, please refer to specific product pages and read the care notes from our team. If you can’t find your piece on our site, contact customer service for expert advice.
The sizes listed are displayed with real-time accuracy for our site’s stock. It is rare that we restock items when they sell out, but if you sign up for a waitlist, we will notify you if an item is returned or another batch is added to our site.
Items at a certain discount are marked “final sale” and not eligible for return or exchange.
You will be able to request a password change below the area of login labeled “Forgot your Password?” which will direct you to our password portal. If you are experiencing any issues resetting it, please reach out to our customer service team.
You may check out as a guest, however, creating an account with us with expedite the checkout process and make it easier to view your order history and initiate returns or exchanges.