We currently accept all major credit and debit cards, international credit/debit cards, Afterpay interest-free payments, domestic Paypal accounts, Amazon Pay, and Apple Pay.
Unfortunately, we are only able to accept one payment method per transaction.
Tax will be calculated based on the total value of merchandise, applied as governed by state sales tax regulations based on the ship to state, and will be displayed on your Order Summary in the 4th step of the payment process.
Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".
We’re happy to offer a pre-order option for new seasonal styles that are not yet in stock. When pre-ordering, payment is collected at the time of placing the order. If you are purchasing both in-stock and pre-order styles, the in-stock styles will ship right away, and the pre-order styles will ship once available, to ensure you don’t have to wait to receive all your items. Look for the “Ship By” information on the product page—found underneath the “Pre-order Now” button”—to determine when your pre-order will ship. Kindly note that at this time, pre-order is only available for customers located in the continental US.
Initiate a return here.
Enter your order number and zip code. You will proceed by clicking through the prompts and, once completed, will be presented with a printable FedEx return label and sent the label via email.
Please note returns must be postmarked within 7 days of receipt of your return authorization email.
At this time we do not provide return labels for international returns. Please send your pre-paid and insured package with your carrier of choice to the address below. Please email your tracking number to us at email@example.com so we can keep track of your return, making it faster and smoother.
299 Thomas E. Dunn Memorial Highway
Rutherford, NJ 07070
We will gladly accept returns on all items (except items marked "Final Sale”) within 14 days from time of delivery. You have 7 days from the time you request your return to drop off with FedEx.
We offer free returns and exchanges on full priced items. There will be a $10 return fee added for all sale items over 20% off, inclusive of VIP and Friends & Family sales.
To initiate an exchange, click on "Returns & Exchanges" at the footer of our site under Customer Service. Enter your order number and zip code. You will proceed by clicking through the prompts and choosing the new item you wish to receive as an exchange. You will then receive printable FedEx return label via email.
We do not offer price adjustments. Any questions reach out to firstname.lastname@example.org.
Please keep a record of your return FedEx tracking number. You will receive a refund within 5 days from the time we receive your return.
Our warehouse works quickly so we can get your orders out to you as soon as possible! Please reach out to email@example.com within an hour of placing your order. If an order has already been processed, any cancellation or adjustment requests cannot be granted.
We do ship internationally! To get a quote, please finish adding items to your shopping bag and enter your postal code and region into the quote finder to see a complete quote on shipping fees to your address.
You will receive a shipping confirmation email containing your FedEx tracking number.
Unfortunately we are unable to ship to either a P.O address or freight forwarder.
Many boutiques and department stores all over the world carry our line. Please see a complete list of authorized stockists here and contact our customer service team if you need further assistance finding a style.
Our Customer Service team personally tries on every shoe each season and offers recommended sizing instructions for every product on each product page.
We offer one standard width (B/Medium) for all shoe styles. However, we would be happy to answer any questions you may have regarding fit.
Monogramming is only available for products with our 'ADD MONOGRAM' badge.
On the product page, select 'ADD MONOGRAM'. Within the pop-up, please enter two letters in the order they should appear for your initials and select a thread color. Please confirm your selection prior to checkout as all monogrammed items are final sale and cannot be returned or exchanged.
We partner with a local NYC-based shop for all monograms and have an expected fulfillment window of 4-6 weeks for online and in-store orders.
All Monogrammed Items are FINAL SALE and cannot be returned or exchanged.
Monogramming is available for international customers. Please note that there is a seperate shipping fee for the monogrammed product since it will be fulfilling from a separate location.
Monogramming is available in-store! Ask our store team for guidance on which styles are available. All in-store orders will be for pick-up only, no shipping.
Please reach out to firstname.lastname@example.org within an hour of placing your order. If an order has already been processed, any cancellation or adjustment requests cannot be granted.
For specific recommendations regarding care and protection, please refer to specific product pages and read the care notes from our team. If you can’t find your piece on our site, contact customer service for expert advice.
The sizes listed are displayed with real-time accuracy for our site’s stock. It is rare that we restock items when they sell out, but if you sign up for a waitlist, we will notify you if an item is returned or another batch is added to our site.
Items at a certain discount are marked “final sale” and not eligible for return or exchange.
You will be able to request a password change below the area of login labeled “Forgot your Password?” which will direct you to our password portal. If you are experiencing any issues resetting it, please reach out to our customer service team.
You may check out as a guest, however, creating an account with us with expedite the checkout process and make it easier to view your order history and initiate returns or exchanges.