FAQ

We currently accept all major credit and debit cards, international credit/debit cards, Afterpay interest-free payments, domestic Paypal accounts, Amazon Pay, and Apple Pay. 

Unfortunately, we are only able to accept one payment method per transaction.

Tax will be calculated based on the total value of merchandise, applied as governed by state sales tax regulations based on the ship to state, and will be displayed on your Order Summary in the 4th step of the payment process.

Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".

We’re happy to offer a pre-order option for new seasonal styles that are not yet in stock. When pre-ordering, payment is collected at the time of placing the order. If you are purchasing both in-stock and pre-order styles, the in-stock styles will ship right away, and the pre-order styles will ship once available, to ensure you don’t have to wait to receive all your items. Look for the “Ship By” information on the product page—found underneath the “Pre-order Now” button”—to determine when your pre-order will ship. Kindly note that at this time, pre-order is only available for customers located in the continental US.

We are unable to update or edit orders, Please reach out to service@loefflerrandall.com within an hour of placing your order to cancel. If an order has already been processed, any cancellation or adjustment requests cannot be granted.

Our warehouse works quickly so we can get your orders out to you as soon as possible! Please reach out to service@loefflerrandall.com within an hour of placing your order. If an order has already been processed, any cancellation requests cannot be granted. 

We do ship internationally! To get a quote, please finish adding items to your shopping bag and enter your postal code and region into the quote finder to see a complete quote on shipping fees to your address.

You will receive a shipping confirmation email containing your UPS tracking number. 

Unfortunately we are unable to ship to either a P.O address or freight forwarder.

Initiate a domestic return here.

Enter your order number and zip code. You will proceed by clicking through the prompts and, once completed, will be presented with a printable UPS return label and sent the label via email.

Please note returns must be postmarked within 7 days of receipt of your return authorization email.

INTERNATIONAL RETURNS
At this time we do not provide return labels for international returns. Please send your pre-paid and insured package with your carrier of choice to the address below. Please email your tracking number to us at service@loefflerrandall.com so we can keep track of your return, making it faster and smoother.

LoefflerRandall.com
299 Thomas E. Dunn Memorial Highway
Rutherford, NJ 07070
2122268787
United States

We will gladly accept returns on all items (except items marked "Final Sale”) within 14 days from time of delivery. You have 7 days from the time you request your return to drop off with UPS.

There is a standard $10 restocking fee for all domestic returns.

For International returns, visit our returns and exchanges page for more details.

We do not offer price adjustments. Any questions reach out to service@loefflerrandall.com.

Please keep a record of your return UPS tracking number. You will receive a refund within 10-12 days from the time we receive your return.

Many boutiques and department stores all over the world carry our line. Please see a complete list of authorized stockists here and contact our customer service team if you need further assistance finding a style.

Our Customer Service team personally tries on every shoe each season and offers recommended sizing instructions for every product on each product page.

We offer one standard width (B/Medium) for all shoe styles. However, we would be happy to answer any questions you may have regarding fit.

All our of Ready-To-Wear styles have suggested fit notes on each product page. Below the fit notes, you can find the garment measurements.

For specific recommendations regarding care and protection, please refer to specific product pages and read the care notes from our team. If you can’t find your piece on our site, contact customer service for expert advice.

The sizes listed are displayed with real-time accuracy for our site’s stock. It is rare that we restock items when they sell out, but if you sign up for a waitlist, we will notify you if an item is returned or another batch is added to our site.

Items at a certain discount are marked “final sale” and not eligible for return or exchange.

You will be able to request a password change below the area of login labeled “Forgot your Password?” which will direct you to our password portal. If you are experiencing any issues resetting it, please reach out to our customer service team.

You may check out as a guest, however, creating an account with us with expedite the checkout process and make it easier to view your order history and initiate returns or exchanges.