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FAQ

Orders

What forms of payment can I use?
Can I split my transaction between different payment methods?
Will tax be applied?
I have a promotional code or gift card code. How do I apply?

Returns

How do I request a return?
How long do I have to return?
Are returns free?
How do I request an exchange?
When will I receive a refund?

Shipping

How do I cancel or modify my order?
Do you offer international shipping?
How do I track my order?
When will my order ship?
How do I ensure I receive my order in time?
Do you ship to a P.O. box or freight forwarder?

Fit

I would love to try things on. Do you have a store?
This is my first time shopping with Loeffler Randall—how should I determine my best fit?
Is footwear available in multiple widths?

Other

Do you recommend special care for LR items?
There is a waitlist for my size—is this piece out of stock?
Why are some items marked “Final Sale”?
How do I access my account if I have forgotten my password?
Why should I create an account?
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