PRIVACY POLICY

Loeffler Randall, Inc.

https://loefflerrandall.com/policies/privacy-policy

Effective Date: July 20, 2026

Introduction

Loeffler Randall, Inc. (“Loeffler Randall” or “we”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

•             Contact details including your name, address, billing address, shipping address, phone number, and email address.

•             Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

•             Account information including your username, password, security questions, preferences, and settings.

•             Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

•             Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

•             Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

•             Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

•             Sensitive Personal Information (as defined under applicable state law) such as the username and password or account credentials for an account you create with us. We do not use or disclose sensitive personal information to infer characteristics about you.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

•             Directly from you including when you create an account, visit or use the Services, browse or shop in our store, communicate with us, or otherwise provide us with your personal information.

•             Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of browser cookies, web pixels, and similar technologies.

•             From our service providers including when we engage them, for example, to maintain our website, process payments, and send promotional communications and when they collect or process your personal information on our behalf.

•             From our partners or other third parties, such as advertising networks, data analytics providers, social media platforms, and our affiliates that share information they have collected. We may also receive information from job or social networks if you choose to share that information when applying for a job with us.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor, personalize, and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. This advertising activity may constitute a “sale” or “sharing” of personal information for “cross-context behavioral advertising” under applicable state law. We may disclose personal information such as direct identifiers, internet or other network activity information, and inferences. You can exercise your right to opt out as described below under Your Rights and Choices.

Security and Fraud Prevention

We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. As part of our fraud-prevention activities, we use Signifyd, a third-party service provider, to evaluate transactions for indicators of fraud or other unauthorized use. Signifyd’s evaluation may use your personal information in connection with automated decision making, including identifiers, payment information, device information, and transaction information, and may result in a transaction being flagged for further review or declined. This fraud-scoring process is automated and may decline a transaction without human review.

Communicating with You

We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, to protect the rights, safety and property of us and our affiliates or other persons, to enforce or investigate potential violations of our terms or policies, or as otherwise required by law.

Other Purposes

We may use your personal information in the course of our business, for maintaining our records; providing the services to you; analyzing and improving the services and products we offer; preventing fraud; for other purposes that may be described to you at the time we collect your personal information; and with your consent.

AUTOMATED DECISION-MAKING

We use automated processes to help detect and prevent fraud. Specifically, we use Signifyd, a third-party fraud-prevention service, to evaluate transactions for indicators of fraud or other unauthorized use. This evaluation is automated and may result in a transaction being declined without human review. The personal information used in this process may include identifiers, payment information, device information, and transaction information.

Depending on where you reside, you may have the right to obtain human review of, express your point of view on, or contest a decision made solely through automated processing that produces legal or similarly significant effects concerning you. To exercise these rights, please contact us using the information in our Contact section.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to the following categories of third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

•             With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

•             With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here: https://loefflerrandall.com/pages/data-sharing-opt-out

•             When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

•             We may share your personal information with a third party partner to offer products, services, or promotions to our customers.

•             If you connect your customer account with a social media account or interact with us on social media platforms, we may share your personal information with your social media account provider.

•             With our affiliates or otherwise within our corporate group.

•             We may share your personal information as necessary to comply with applicable laws or regulations, in response to a valid subpoena, court order, legal process, or government request, or to protect the rights, safety, privacy, or property of our personnel, affiliates, or others, or if we determine it is necessary to protect against or take action against illegal activities, suspected fraud, or threats to the safety of any person, or as otherwise required by law.

•             In connection with a business transaction such as a sale, merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We may use tracking tools like cookies, web beacons, pixels, and similar technologies (collectively, “cookies”) to collect information about your interaction with the Services. We classify our cookies into the following categories, consistent with our cookie banner:

•             Essential (strictly necessary for the Services to function)

•             Functional (to remember preferences and enable site features)

•             Analytics (to understand how visitors use the Services so we can improve them, including records of interactions such as clicks and page views)

•             Advertising (to deliver advertisements tailored to your interests)

Information collected through cookies may be used and shared with our advertising partners for cross-context behavioral advertising. You can manage your preferences for non-essential cookies through our cookie banner or by clicking “Cookie Preferences” in our website footer. You may opt out of interest-based advertising from many third-party providers through the Network Advertising Initiative (http://www.NetworkAdvertising.org/choices/) and the Digital Advertising Alliance (http://www.aboutads.info/choices/). You can also modify your browser settings to reject or limit cookies. Please note that if you disable certain cookies, some features of the Services may not function properly.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal

JOB APPLICANTS

If you apply for a position with us, we may collect and process personal information about you to evaluate your application, such as your education and work experience, your resume, professional certifications, citizenship, and demographic information either directly or when you submit your application through a partner such as LinkedIn. We use this information to evaluate your qualifications for the position, to communicate with you about your application, to conduct interviews and reference checks, to comply with applicable employment and anti-discrimination laws, and to maintain records of our hiring activities. We retain applicant personal information for 12 months following the conclusion of the application process unless a longer period is required by law or unless you are hired (in which case your information becomes part of your employee record and is subject to our employee data retention practices). LinkedIn’s collection and use of your personal information is governed by LinkedIn’s privacy policy, and we encourage you to review it before applying.

CHILDREN’S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

NOTICE OF FINANCIAL INCENTIVE

We may collect personal information, such as email address, in connection with an offer, promotion, or discount (for example, a sign-up discount or other promotional offer). The financial incentive we offer is reasonably related to the value of your personal information, which we have estimated in good faith based on the expenses associated with collecting, retaining, and using the personal information as part of this program. Participation is voluntary and you will not be treated differently if you decline to participate or later opt out. You may opt out at any time by using the “unsubscribe” link in any marketing email or by contacting us using the information in our Contact section.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We maintain a range of physical, technical, and operational measures to safeguard the personal information we collect against unauthorized access or acquisition, unlawful use, or disclosure. In addition, any information you send to us via the Services may not be secure while in transit.

How long we retain your personal information depends on the following criteria, applied to each category of personal information described above: how long is necessary to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. Different retention periods apply for different types of personal information. We will retain your personal information for as long as it is necessary for the purposes for which it was collected, including to provide services to you, comply with our legal obligations, resolve disputes, conduct audits, comply with applicable laws, and other purposes described in this Privacy Policy. When there is no longer a need to retain your personal information, we will delete or anonymize it according to our record retention policy.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know

You may have a right to request access to personal information that we hold about you.

Right to Delete

You may have a right to request that we delete personal information we maintain about you.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here: https://loefflerrandall.com/pages/data-sharing-opt-out

Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Loeffler Randall account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

Right to Obtain List of Third Parties

Depending on the state in which you reside, you may have the right to obtain a list of third parties to whom we have disclosed personal information. Oregon and Minnesota residents may request a list of the specific third parties to which we have disclosed personal information. Connecticut, Delaware and Maryland residents may request a list of the categories of third parties to which we have disclosed personal information. To submit a request, please contact us using the details in our Contact section.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the “unsubscribe” option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. If you no longer wish to receive marketing materials from us via postal mail, please contact us by email at service@loefflerrandall.com or by writing to us at 588 Broadway, Suite 1203, New York, NY 10012, and indicate that you want to be removed from our postal mailing list, including the postal address you wish to have removed.

SMS and Mobile Messages

By entering your phone number at checkout, subscribing through our SMS subscription form, or signing up for back-in-stock notifications, you may consent to receive text notifications and text marketing offers from us. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP to any text message we send. For help, reply HELP to any text message we send or contact us using the information in our Contact section. We do not share your SMS opt-in status with any third party for purposes unrelated to providing you with the SMS services, but we may share information, including your phone number and opt-in status, with our service providers that help us deliver text messages (including SMS platform providers and phone carriers).

Updating Your Account Information

If you have a registered account with us, you can review and update your personal information (including your contact details, shipping addresses, and communication preferences) at any time by logging into your account on our website. For information that cannot be updated through your account, please contact us using the information in our Contact section to request a correction.

ADDITIONAL INFORMATION FOR EEA/UK RESIDENTS

The following additional information is provided to data subjects in the European Economic Area, the United Kingdom, and Switzerland in accordance with the General Data Protection Regulation, the UK GDPR, and equivalent laws.

Objection to Processing and Restriction of Processing

You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

Withdrawal of Consent

Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

Right of Access

You have the right to obtain confirmation as to whether we are processing your personal information and, if so, a copy of that personal information and certain information about how it is processed.

Right to Rectification

You have the right to have inaccurate personal information about you corrected and incomplete personal information completed.

Right to Erasure

You have the right to have your personal information erased in certain circumstances, including where the information is no longer necessary for the purposes for which it was collected.

Right to Data Portability

Where we process your personal information on the basis of consent or for the performance of a contract, you have the right to receive that personal information in a structured, commonly used and machine-readable format, and to transmit it to another controller.

Right to Appeal

Depending on where you reside, you may have the right to appeal our denial of your privacy rights request by contacting us using the information in our Contact section and indicating that you are submitting an appeal. We will respond to your appeal in writing within 60 days of receipt, informing you of the action taken or not taken in response and providing a written explanation of the reasons for our decision. If your appeal is denied, you may submit a complaint to your state attorney general or applicable supervisory authority.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en

LAWFUL BASES FOR PROCESSING

We process your personal information (i) to fulfill our contractual obligations to you, including processing orders, providing the Services, and managing your account; (ii) to fulfill our legitimate interests to provide the Services; (iii) to comply with legal obligations; and (iv) with your consent.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection supervisory authority. In the United Kingdom, this is the Information Commissioner’s Office (ICO).

VERIFICATION OF REQUESTS

We may need to verify your identity before we can process your requests, as permitted or required under applicable law. Our verification process typically involves matching information you provide in your request against information already in our records (for example, the email address, account credentials, or order details associated with your account). For requests involving more sensitive information, we may ask you to confirm additional information (for example, by responding to a one-time passcode sent to a registered email address or by answering additional questions about your account or recent activity).

We may also use a third-party identity verification service to assist with verification. We will not use the personal information you provide for verification purposes for any purpose other than verification, and we will not retain that information longer than necessary to complete the verification.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here: https://edpb.europa.eu/about-edpb/about-edpb/members

INTERNATIONAL TRANSFERS

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CALIFORNIA SHINE THE LIGHT

California Civil Code Section 1798.83 entitles California residents to request information about whether we have disclosed personal information to third parties for those third parties’ own direct marketing purposes. As of the Effective Date of this Privacy Policy, we do not disclose personal information to third parties for their own direct marketing purposes.

LINKS TO THIRD-PARTY WEBSITES

The Services may contain links to websites or services operated by third parties not owned or controlled by us. We are not responsible for the privacy practices or content of those websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party website you visit before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law. For material changes, we will inform you via our website or other means of contact such as email.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: servicde@loefflerrandall.com
Phone: (917) 608-2972
Mailing Address:
Loeffler Randall, Inc.
588 Broadway, Suite 1203
New York, NY 10012
USA