Returns Exchanges

We will gladly accept returns of full-price items for a full refund within 14 days from time of delivery. Items must be unworn, undamaged, and have all original tags attached.

Please note all return orders will be charged a standard $10 processing fee for domestic online returns.

When returning items, we ask that you kindly use the shipping label provided to you through our returns process so that we are able to better track your return. Visit our Returns and Exchanges page here to print a label.

Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.

We ask that you take extra care when trying on our shoes, and wear them on a soft, clean surface (a towel, a rug or carpet, etc.) and avoid wearing them outdoors until you’ve decided that they are right for you.

Items must be unworn, undamaged, and have all original tags attached in the original packaging.

Footwear must include the original shoebox in its original condition. Footwear returned in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.

All returned handbags must be securely placed within original wrapping and include all accessories. Please pack your return in protective packaging for shipment.

Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.

Please keep a record of your return tracking number. You will receive a refund within 10-12 business days from the time we receive your return.

Please note all return orders will be charged a standard $10 processing fee for domestic online returns. This processing fee will be deducted from your refund.

Returns can take up to 10-12 business days after delivery to process at our warehouse. Once your return has been received and processed, your refund will be issued. You will receive a confirmation email of your refund. Refunds take between 4-7 business days to reflect with your financial institution.

Discounted Items that are marked "final sale" are not eligible for return or exchange.

All hats, hair accessories and products are final sale.

A $10 restocking fee will be deducted per item in addition to the standard $10 processing fee from all returns of sale merchandise purchased with a markdown or discount code value of 20% or more off the original retail price per order. Inclusive of VIP and Friends and Family promotions.

Initiate a domestic return or size exchange here.

Enter your order number and email address. You will proceed by clicking through the prompts and, once completed, will be presented with a printable UPS return label and sent the label via email.

Please note returns must be postmarked within 7 days of receipt of your return authorization email.

We are excited to partner with UPS for orders and returns! You may drop off return packages with our UPS return label at any UPS location. Be sure to collect a receipt from the drop-off center to confirm your return. This includes returns made to a drop off point that are not UPS owned and operated.

Please note that in order for your return to be accepted, all return merchandise must be returned in it's original condition, unworn, undamaged, and have all original tags attached in the original packaging. Returns that are not in appropriate condition will be rejected and sent back.

Please note all return orders will be charged a standard $10 processing fee. This processing fee will be deducted from your refund.

If you are in the area of our Soho store in NYC, we will gladly accept full-price items online, or store merchandise returns at our shop within 14 days of receipt.

Please see our store information page to consult open hours, store address and availability before stopping by.

If you wish to purchase alternative items in-store, we strongly urge you to make an appointment prior to your visit on our store information page to ensure that our team can confirm we have the stock available of the item you wish to try on.

Our SOHO Store Address:
10 Prince St.
New York, NY 10012
(917) 608-2972
United States

Our Charleston Store Address:
145 King Street
Charleston, SC 29401
(843)790-0526
Unites States

We offer size exchanges online only for full priced domestic orders on LoefflerRandall.com within 14 days of receiving your original order. Once your return has been dropped off and scanned with UPS, your new exchange order will be submitted.

At this time we do not provide return labels for international returns. Please send your pre-paid and insured package with your carrier of choice to the address below. Please email your tracking number to us at service@loefflerrandall.com so we can keep track of your return, making it faster and smoother.

LoefflerRandall.com
299 Thomas E. Dunn Memorial Highway
Rutherford, NJ 07070
2122268787
United States

We do not offer exchanges for international orders.