Returns Exchanges
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Return Policy
Holiday Return Policy
In the spirit of holiday gifting, all orders that are non-final sale purchases made between November 15th, 2024 and December 25th, 2024 will be eligible for an extended return window until January 10th, 2025. Items must be unworn, undamaged, and have all original tags attached. All return requests made after January 10th, 2025 will be denied.
Please note all return orders will be charged a standard $10 processing fee for domestic online returns.
When returning items, we ask that you kindly use the shipping label provided to you through our returns process so that we are able to better track your return. Visit our Returns and Exchanges page here to print a label.
Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.
We ask that you take extra care when trying on our shoes, wear them on a soft, clean surface (a towel, rug, or carpet, etc.), and avoid wearing them outdoors until you’ve decided that they are right for you.
Please note all return orders will be charged a standard $10 processing fee for domestic online returns.
When returning items, we ask that you kindly use the shipping label provided to you through our returns process so that we are able to better track your return. Visit our Returns and Exchanges page here to print a label.
Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.
We ask that you take extra care when trying on our shoes, wear them on a soft, clean surface (a towel, rug, or carpet, etc.), and avoid wearing them outdoors until you’ve decided that they are right for you.
Standard Return Policy
For orders placed outside of our Holiday Return Window:
We will gladly accept returns of orders that are non-final sale for a full refund within 14 days from time of delivery. Items must be unworn, undamaged, and have all original tags attached. All return requests made after 14 days from delivery will be denied.
Please note all return orders will be charged a standard $10 processing fee for domestic online returns.
When returning items, we ask that you kindly use the shipping label provided to you through our returns process so that we are able to better track your return. Visit our Returns and Exchanges page here to print a label.
Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.
We ask that you take extra care when trying on our shoes, wear them on a soft, clean surface (a towel, rug, or carpet, etc.), and avoid wearing them outdoors until you’ve decided that they are right for you.
We will gladly accept returns of orders that are non-final sale for a full refund within 14 days from time of delivery. Items must be unworn, undamaged, and have all original tags attached. All return requests made after 14 days from delivery will be denied.
Please note all return orders will be charged a standard $10 processing fee for domestic online returns.
When returning items, we ask that you kindly use the shipping label provided to you through our returns process so that we are able to better track your return. Visit our Returns and Exchanges page here to print a label.
Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.
We ask that you take extra care when trying on our shoes, wear them on a soft, clean surface (a towel, rug, or carpet, etc.), and avoid wearing them outdoors until you’ve decided that they are right for you.
Return Condition
Items must be unworn, undamaged, and have all original tags attached in the original packaging.
Footwear must include the original shoebox in its original condition. Footwear returned in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
All returned handbags must be securely placed within original wrapping and include all accessories. Please pack your return in protective packaging for shipment.
Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.
Footwear must include the original shoebox in its original condition. Footwear returned in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
All returned handbags must be securely placed within original wrapping and include all accessories. Please pack your return in protective packaging for shipment.
Items that show visible wear will be rejected and returned to the sender. Visible wear can include dirt, dust, fraying, and matting to the new leather outsoles.
Refund Processing
Please keep a record of your return tracking number. You will receive a refund within 10-12 business days from the time we receive your return.
Please note all return orders will be charged a standard $10 processing fee for domestic online returns. This processing fee will be deducted from your refund.
Returns can take up to 10-12 business days after delivery to process at our warehouse. Once your return has been received and processed, your refund will be issued. You will receive a confirmation email of your refund. Refunds take between 4-7 business days to reflect with your financial institution.
Please note all return orders will be charged a standard $10 processing fee for domestic online returns. This processing fee will be deducted from your refund.
Returns can take up to 10-12 business days after delivery to process at our warehouse. Once your return has been received and processed, your refund will be issued. You will receive a confirmation email of your refund. Refunds take between 4-7 business days to reflect with your financial institution.
Discounted Merchandise & Final Sale
Discounted Items that are marked "final sale" are not eligible for return or exchange.
All hats, hair accessories and products are final sale.
A $10 restocking fee will be deducted per item in addition to the standard $10 processing fee from all returns of sale merchandise purchased with a markdown or discount code value of 20% or more off the original retail price per order. Inclusive of VIP and Friends and Family promotions.
All hats, hair accessories and products are final sale.
A $10 restocking fee will be deducted per item in addition to the standard $10 processing fee from all returns of sale merchandise purchased with a markdown or discount code value of 20% or more off the original retail price per order. Inclusive of VIP and Friends and Family promotions.
Domestic Returns
Returns Process
Initiate a domestic return, size exchange, or even color exchange here.
Enter your order number and email address. You will proceed by clicking through the prompts and, once completed, will be presented with a printable UPS return label and sent the label via email.
Please note returns must be postmarked within 7 days of receipt of your return authorization email.
We are excited to partner with UPS for orders and returns! You may drop off return packages with our UPS return label at any UPS location. Be sure to collect a receipt from the drop-off center to confirm your return. This includes returns made to a drop off point that are not UPS owned and operated.
Please note that in order for your return to be accepted, all return merchandise must be returned in it's original condition, unworn, undamaged, and have all original tags attached in the original packaging. Returns that are not in appropriate condition will be rejected and sent back.
Please note all return orders will be charged a standard $10 processing fee. This processing fee will be deducted from your refund.
Enter your order number and email address. You will proceed by clicking through the prompts and, once completed, will be presented with a printable UPS return label and sent the label via email.
Please note returns must be postmarked within 7 days of receipt of your return authorization email.
We are excited to partner with UPS for orders and returns! You may drop off return packages with our UPS return label at any UPS location. Be sure to collect a receipt from the drop-off center to confirm your return. This includes returns made to a drop off point that are not UPS owned and operated.
Please note that in order for your return to be accepted, all return merchandise must be returned in it's original condition, unworn, undamaged, and have all original tags attached in the original packaging. Returns that are not in appropriate condition will be rejected and sent back.
Please note all return orders will be charged a standard $10 processing fee. This processing fee will be deducted from your refund.
In-Store Returns
If you are in the area of our Soho store in NYC or Charleston, SC store, we will gladly accept full-price items online, or store merchandise returns at our shop. All purchases made between November 15th, 2024 and December 25th, 2024 will be eligible for an extended return window until January 10th, 2025.
Please see our store information page to consult open hours, store address, and availability before stopping by.
If you wish to purchase alternative items in-store, we strongly urge you to make an appointment prior to your visit on our store information page to ensure that our team can confirm we have the stock available of the item you wish to try on.
Our SOHO Store Address:
10 Prince St.
New York, NY 10012
(917) 608-2972
United States
Our Charleston Store Address:
145 King Street
Charleston, SC 29401
(843) 790-0526
Unites States
Please see our store information page to consult open hours, store address, and availability before stopping by.
If you wish to purchase alternative items in-store, we strongly urge you to make an appointment prior to your visit on our store information page to ensure that our team can confirm we have the stock available of the item you wish to try on.
Our SOHO Store Address:
10 Prince St.
New York, NY 10012
(917) 608-2972
United States
Our Charleston Store Address:
145 King Street
Charleston, SC 29401
(843) 790-0526
Unites States
Exchanges
We offer size and even color exchanges for full priced orders. All purchases made between November 15th, 2024 and December 25th, 2024 will be eligible for an extended exchange window until January 10th, 2025. Once your return has been dropped off and scanned with UPS, your new exchange order will be submitted.
International Returns
Returns Process
At this time we do not provide return labels for international returns. Please send your pre-paid and insured package with your carrier of choice to the address below. Please email your tracking number to us at service@loefflerrandall.com so we can keep track of your return, making it faster and smoother.
LoefflerRandall.com
299 Thomas E. Dunn Memorial Highway
Rutherford, NJ 07070
(212) 226-8787
United States
We do not offer exchanges for international orders.
LoefflerRandall.com
299 Thomas E. Dunn Memorial Highway
Rutherford, NJ 07070
(212) 226-8787
United States
We do not offer exchanges for international orders.
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