IMPORTANT COVID-19 UPDATES
- Our small team is doing the very best we can to process and deliver your order as soon as possible, however please note the following changes due to COVID-19. Our warehouse fulfillment center is operating with a reduced staff and hours to comply with heightened safety precautions recommended by the CDC and our state guidelines, including closures on Fridays and weekends. This may result in a longer processing and shipping timeline, however most orders are dispatching the warehouse facility within 5 days of placement. Please note that this is subject to change based on demand and is not guaranteed.
- Due to these changes, we have temporarily halted overnight and expedited shipping options, as these delivery windows cannot be guaranteed at the moment.
- We are available by email to answer many of your questions during our support hours: Monday-Friday: 9:30 a.m. - 6 p.m. EST at Service@loefflerrandall.com.
- Orders placed on weekdays before 2:00 p.m. EST will begin processing that day. Orders placed after 2:00 p.m. EST will begin processing the next business day.
- Orders placed on weekends or holidays will begin processing on the next business day (Monday-Friday). We do not offer Saturday delivery. Holidays and peak sales time may alter your shipment time frame.
- Please note, we do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
- We are excited to offer free ground shipping with FedEx on all orders shipped to USA destinations. Upon shipment, FedEx Ground parcels should arrive within 1-3 business days. Due to the charity component of our "For Good" products, there is a 5$ shipping charge for LR face masks and $15 shipping charge for our Hats for Good.
- FedEx Ground shipping delivery estimates: If placed before 2:00 p.m. EST, Monday-Friday
|NY, NJ, CT, MA, DE, MD||1 business day|
|East Coast||2-3 business days|
|Midwest, South and West Coast||5 business days|
|Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Islands, Virgin Islands||5 business days|
- We accept most freight forwarding addresses for US delivery. However, customer service reserves the right to cancel and refund any order if the specified freight forwarding address is not valid or accepted by our warehouse.
- Loeffler Randall uses FedEx exclusively for all international orders. Negotiated rates are offered for all services.
- Duties and taxes are calculated at the payment stage at checkout. As International orders are shipped DDP, no additional fees are required at the time of delivery.
- To view a quote for duties and shipping rates to a particular address, please add items to your shopping bag and proceed to checkout for an estimate.
- FedEx International Delivery Estimates: If placed before 2:00 p.m. EST, Monday-Friday
|FedEx International Economy||4-6 business days||View calculated price at checkout.|
|FedEx International Priority||1-3 business days (1 business day for Canada & Mexico)||View calculated price at checkout.|