Refund policy

If you have any questions about your order, please email us at service@loefflerrandall.com.

We will gladly accept returns on items (except items marked "Final Sale” or "Exchange Only") for a refund within 21 days from time of delivery. All requests submitted after 21 days will be denied. Items must be unworn and have all original tags attached. Items that show visible wear (i.e. scuffed soles) will be rejected and returned to sender.

Please note all returns will be charged a standard $10 processing fee for domestic online returns. This processing fee will be deducted from your refund.